Information We Collect
When you register and use the bento4d platform, we collect various types of information to keep our services running smoothly and securely. The categories of information collected are as follows:
- Account information: Full name, email address, phone number, date of birth and identity verification details required during registration or account verification.
- Payment information: Details of MYR (RM) deposits and withdrawals, payment methods used and financial transaction records. We do not store credit card details or bank account numbers directly — transactions are processed through secure payment providers.
- Device and browser information: Device type, operating system, browser version, IP address and other technical data automatically transmitted when you access the platform.
- Usage data: Records of in-platform activity including games played, session duration, actions taken and navigation logs.
- Cookies and tracking data: Small cookie files stored on your device to maintain login sessions, remember user preferences and assist with platform performance analytics.
We only collect information that is strictly necessary for the stated purposes. You can manage cookie settings through your browser, though some platform functionality may be affected if cookies are disabled.
How Your Information Is Used
The information we collect is used solely for legitimate purposes directly related to the operation of the bento4d platform. The primary purposes are as follows:
- Verifying user identity and maintaining account security during the login and transaction process.
- Processing MYR deposits and withdrawals, and maintaining accurate financial transaction records.
- Providing effective customer support when you reach out to us with questions or issues.
- Complying with applicable legal and regulatory requirements, including fraud prevention and anti-money laundering obligations.
- Improving platform performance and functionality based on aggregated usage data that does not personally identify individual users.
- Sending account-related communications such as transaction confirmations, security notices and important policy updates.
Bento4d will not use your personal information for third-party marketing purposes without your explicit consent. Any promotional communications from the platform can be unsubscribed from via your account settings.
Data Security & Storage
Bento4d implements appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. The security measures we practise include:
- SSL (Secure Socket Layer) encryption on all communications between your device and our servers, ensuring data in transit cannot be intercepted by third parties.
- Passwords are stored in encrypted form using irreversible hashing algorithms.
- Strict internal access controls ensure that only authorised staff can access user data, and only to the extent necessary for their role.
- Continuous monitoring for suspicious activity and intrusion detection systems to identify security threats early.
Your data is stored on secure servers for as long as your account remains active. Once an account is closed, personal data that is no longer required for legal or financial record-keeping purposes will be deleted within a reasonable period in accordance with our internal retention policy.
While we do our best, no security system is completely foolproof. We encourage users to play their part in protecting their accounts by using strong passwords and enabling two-factor authentication.
Sharing Information with Third Parties
Bento4d does not sell, rent, or transfer users' personal information to third parties for their own marketing or business purposes. However, there are limited circumstances where we may share your information with necessary third parties:
- Payment provider: Necessary transaction information is shared with recognised payment processors such as FPX providers and e-wallet providers to process MYR deposits and withdrawals.
- Legal requirements: When required by law, court order or a competent authority in Malaysia, we may be obligated to disclose certain information.
- Fraud prevention: In cases of suspected fraud or money laundering, relevant information may be shared with the appropriate enforcement agencies.
All third-party providers working with bento4d are required to comply with strict privacy and security standards. They are not permitted to use any shared information for any purpose other than what is specified in their service agreement with us.
Your Rights as a User
As a registered bento4d user, you have the following rights concerning your personal data:
- Right of access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
- Right to rectification: If you find that your information on the platform is inaccurate or outdated, you have the right to request a correction. Most basic information can be updated directly through your account profile settings.
- Right to erasure: You may request the deletion of your account and personal data. Such requests will be processed subject to any legal retention requirements that may obligate us to retain financial transaction records for a specified period.
- Right to object to processing: You have the right to object to the processing of your data for specific purposes such as marketing communications, which can be managed through your account settings.
To submit any privacy rights request, please contact our support team at [email protected], stating the type of request and your account details. We will process your request within a reasonable timeframe and inform you of the action taken.
Policy Changes and How to Contact Us
Bento4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology or legal requirements. Any changes made will be published on this page with an updated effective date.
For material changes that significantly affect your privacy rights, we will endeavour to notify you via an in-platform notice or email to your registered address. It remains your responsibility to check this page periodically to stay informed of the latest applicable policy.
If you have any questions, concerns or complaints regarding the privacy of your data at bento4d, please contact us via:
- Support email: [email protected]
- Via the FAQ for general enquiries
Questions About Your Data Privacy?
The bento4d support team is here to help. Check the FAQ section or get in touch with us directly.